Get in Touch
Have a question or need support? We'd love to hear from you.
Email Us
[email protected]General Support
Need help using our service? Have questions about features or how to get the best results?
Email: [email protected]
Subject: Support Request
Technical Issues
Experiencing bugs, errors, or technical problems? Let us know so we can fix them quickly.
Email: [email protected]
Subject: Technical Issue
Feedback
Love our service? Have suggestions for improvement? We value your feedback!
Email: [email protected]
Subject: Feedback
Frequently Asked Questions
How long does it take to generate headshots?
Most headshots are generated within 2-5 minutes, depending on the selected style and current server load. You'll receive a notification when your images are ready for download.
What image formats do you accept?
We accept JPG, PNG, and WEBP formats. For best results, upload high-quality images with good lighting and clear facial features. Images should be at least 512x512 pixels.
How long are my images stored?
Original photos are automatically deleted after 30 days, while generated headshots are stored for 90 days. You can download your images anytime during this period.
Can I get a refund if I'm not satisfied?
We offer refunds for technical issues or service failures. For quality concerns, please contact us first - we're often able to regenerate images with different settings to better meet your needs.
Is my data secure and private?
Yes, we use enterprise-grade security measures including end-to-end encryption. Your photos are processed securely and automatically deleted according to our retention policy.Read our Privacy Policy
Tips for Faster Support
When reporting issues:
- • Include your browser and device information
- • Describe the steps that led to the problem
- • Attach screenshots if helpful
For better results:
- • Use high-quality, well-lit photos
- • Ensure faces are clearly visible
- • Try different styles if not satisfied
Response Times
General Inquiries
Within 48 hours
Technical Issues
Within 24 hours
Urgent Problems
Within 12 hours